Refund Policy

Last updated: 29 September 2026

This policy forms part of our Terms and Conditions.

Target Snapshot (£249) and Full Suite Report (£999)

• Full refund if you ask before we have started work on your report.
• Once work has started, the purchase is non-refundable, because data and processing costs are incurred straight away.
• If your report fails to generate because of a fault on our side, you choose either a full refund or a free re-run.

Monthly subscriptions (Active Desk, Hunter Firm)

• Cancel at any time. Cancelling stops the next payment and you keep access until the end of the month you have paid for.
• We do not refund part of a month already paid.

Annual subscriptions

• If you cancel within 14 days of your first annual payment, we refund the payment less the monthly price for the time you have had access.
• After 14 days, the year is non-refundable. Cancelling stops the next renewal and you keep access until the year ends.

Searcher rate

The searcher rate has a 12-month minimum term. Payments during that term are non-refundable. After 12 months it can be cancelled at any time, as for a monthly subscription.

Offers and credits

• Upgrade credits and discount codes have no cash value and are not refundable.
• Founding member pricing ends if the subscription is cancelled; it cannot be paused or restarted.

Consumers

If you bought as a consumer, you also have the 14-day cancellation right described in section 19 of our Terms. Your statutory rights are not affected.

Charges made in error

If you are charged twice or charged in error, tell us within 30 days and we will refund any genuine billing error in full.

How to ask for a refund

Email info@huntersuite.tech with the email address you paid with and the date of the payment. We reply within 2 working days, and approved refunds go back to the original payment method within 10 working days.